Homewares Supervisor
Job Title
The Role: Homewares Supervisor
Location: Tottenham Court Road
Department:- Home & Lighting
Contract Type: Permanent
Hours of Work: Full time
About Heal's
Heal’s has been designing, making and selling quality furniture for more than two centuries. Starting out as bed-makers in 1810, Heal’s has been at the forefront of some of the most influential interior design trends of the past 150 years, from Arts and Crafts in the 1890s to Bauhaus Modernism in the 1930s and the Scandinavian Design wave of the 1950s.
The people at Heal’s are as passionate today as they’ve always been about pushing the boundaries of outstanding contemporary design.
The Home of Design since 1810, Heal’s still champions core values of Good Design, Well Made, and simple and honest Craftsmanship.
About the role
Job purpose
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We have a fantastic opportunity for an experienced senior sales person to step into there next role at our iconic Flagship store, on Tottenham Court Road.
As a Supervisor you are responsible in supporting the store management team, in planning and motivating staff to achieve standards in accordance with company guidelines. Taking the responsibility of running the department in absence of the Floor Manager. |
What You'll Bring
Key Skills & Experience
Key Accountabilities
· Drive an open and positive no blame safety culture
· Responsible for facilities, security and maintenance of the site including grounds, buildings and fixed assets
· To analyse non-conformance and introduce corrective actions
· Provide a responsive & professional service to internal and external stakeholders
· Review, Implement and improve operational processes across the operation
· Regularly monitor and ensure high levels of team engagement and morale
· Guide, mentor and develop the operations team so that they reach their full potential
· Ensure team performance is managed by regular review
· Act as key holder for designated site(s) as required
· To undertake such other duties as may be reasonably required for the effective management of the operation
Key Measurables
The key performance indicators that will be used to measure the effectiveness of delivery
1. Safeguard all employees and ensure workplace accidents and incidents are reduced, controlled and effectively investigated
2. Maintain and where possible improve warehouse productivity by way of reducing despatch errors and damages, improving use of available space and motivation of team.
3. Ensure stock accuracy is sustained and where possible improved
4. Improve our customers experience by focusing on manufactured product quality and by reducing ordered product delivery times to our end customers
5. Review and reduce all operational costs.
6. Responsible for maintenance of good team morale and associated output
7. Improve Quality and productivity by continually improving process and procedures
What You'll Bring
Duties & Responsibilities
- Minimum 1 years’ experience in a retail supervisory position
- A flair for interiors
- Knowledge of homeware products/brands
- Passion for Homewares
- Strong communication
- Confidence
- Experience in a proactive setting
- Strong customer service skills
- Ability to use own initiative
- Sales driven
- Experience in managing a team desirable
- Customer service/leadership skills