Delivery

Our range of flexible delivery options are designed to suit your schedule. Whether it’s one of our specialist parcel carriers or a trusted third party carrier, we bring ‘good design, well made’ direct to your door.

Delivery Information

The delivery options for each item are stated under the Delivery Information tab on the relevant product page. For a full breakdown of our delivery pricing and timescales please see the table below:

Delivery Option Order Value Delivery Charge How Long It Takes (once order is in stock)
Parcel Delivery Orders Over £100 Free 3 - 7 working days
Orders Under £100 £4.95 3 - 7 working days
Specialist Delivery Orders Over £500 Free 3 - 7 working days
Orders Under £500 £8.95 3 - 7 working days

Furniture Delivery

(assembly included)

Orders Over £2,500

Free

Up to 2 weeks

Orders Under £2,500

£49

Up to 2 weeks

 

International Delivery

Any

From £14.95

Up to 2 weeks

* There are some out of area postcodes where delivery can take longer. For more specific information by postcode please contact our Customer Services team on [email protected]

HEALS2HOME / EXPRESS DELIVERY


*** Please note that our Heals 2 Home two-week delivery option is not currently available. We hope to reinstate this shortly. ***

 

Delivery Types

Parcel

For smaller or lightweight items Heal’s delivers via a chosen third party carrier. By providing your email and mobile number, our courier can send parcel tracking and delivery information direct to your phone.

Parcel items are delivered Monday to Friday within take 3-7 working days of despatch from Heal’s with those over £100 delivered free of charge.

Specialist

To ensure your purchase arrives safely to your door, delicate, fragile or non-standard items are delivered via a specialist third party carrier.

Specialist items are delivered Monday to Friday. Orders will take 3-7 working days once despatched from Heal’s, with those over £500 delivered free of charge.

Furniture

Heal’s orders of furniture and other bulky items are delivered using trusted third party providers.

Once your order is available to deliver (i.e. after it has been made to order - do please review delivery lead times before and after ordering) the relevant third party carrier will contact you directly to arrange a delivery. In most cases they will offer you a date within a week, although deliveries may be less frequent for outlying areas and Northern Ireland / ROI. We deliver Monday to Saturday from 8am to 6pm. You will be able to choose an alternative date if the date offered is not convenient. We are not able to offer AM or PM, but the day before your delivery you will be contacted with an expected two-hour time slot.

Our teams will offer delivery to your room of choice (up to first floor), assembly of furniture if required and removal of packaging. Please advise us in advance of any access issues, e.g. narrow stairwell, no parking.

Please note, any cancellation within 24 hours of the delivery date will incur a failed delivery charge of £49. This charge will also apply if no-one is present to receive your delivery at a time agreed with the carrier. Similarly, if you choose not to accept your new furniture for reasons other than damage you will also incur a removal charge of £49.

Click & Collect

Items ordered via Click & Collect may have to be ordered in from supplier or delivered to your selected store. You will be notified by email when your order is available for collection. Please wait until you have received this email before travelling to the store.


When will my order be ready?

As a number of our items are made to order, please check each individual product for the estimated lead time. The different status options are explained below:

In Stock The item is in stock and will be delivered within the period stated
Awaiting Stock This item is on order, and the estimated lead time will be clearly stated. Once you place your order, the item will be reserved for you.
Special Order This item is made to order. The item lead time will be indicated on each individual product
Out of Stock We are currently out of stock of this item. Please contact our Customer Service team to be notified when an item is back in stock

Please note that lead times quoted are given in good faith. They are based on the best available information from our suppliers at the time of purchase. Where any delay occurs we will notify you by email at the earliest opportunity.


Is there anything I need to know before ordering furniture?

For a simple, stress free delivery, please read our guidelines below prior to placing your order.

We regret that we cannot deliver items past the second floor unless appropriate lift access is available. We also ask that you consider the following factors that may prevent us from completing a standard delivery:

  • Red routes and parking restrictions
  • Delivery vehicle size restrictions
  • Suitable access to the property
  • Restricted access into the property due to the size of the ground floor entrance
  • Restricted access within the property to the intended delivery location

Such factors may require alternative delivery methods for which, in most cases, there is an additional charge. If you have any concerns regarding delivery, please contact us on 0333 212 1915.

Any costs incurred affecting delivery will not be the responsibility of Heal’s i.e. door or window removal etc.

Do you deliver internationally?

Yes, we do deliver to mainland Europe (this excludes all BFPO addresses). All eligible products are clearly marked with an International Delivery logo.

Unfortunately, we are unable to deliver all products listed on our website internationally for various reasons such as warranties, logistics and legal reasons. If you would like us to deliver to a port or shipping company of your choice, please get in touch on 0333 212 1915 to discuss your options.

Details of our international delivery prices are stated below:

Republic of Ireland, France, Germany, Holland, Belgium, Luxembourg, Monaco £14.95 Up to 14 working days
Austria, Czech republic, Denmark, Poland £14.95 Up to 14 working days
Spain, Italy, Portugal, Sweden £14.95 Up to 14 working days
Finland £14.95 Up to 14 working days

While we offer delivery for parcel items across mainland Europe, we are unable to coordinate item returns. It is the customer’s responsibility to organise international returns including payment for any delivery charges incurred.

To receive a Return Material Authorisation (RMA) number and arrange your return, contact our customer services team on 0333 212 1915.

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