Delivery

Our range of flexible delivery options are designed to suit your schedule. Whether it’s one of our dedicated Heal’s vans or a trusted third party carrier, we bring ‘good design, well made’ direct to your door.

Delivery Information
The delivery options for each item are stated under the Delivery Information tab on the relevant product page. For a full breakdown of our delivery pricing and timescales please see the table below:
Delivery Option Order Value Delivery Charge How Long It Takes (once order is despatched)
Parcel Delivery Orders Over £50 Free 2 - 5 working days
Orders Under £50 £5.95 2 - 5 working days
Specialist Delivery Orders Over £500 Free 5 - 10 working days
Orders Under £500 £8.95 5 - 10 working days
Furniture Delivery Orders Over £1000 Free 1-2 Weeks in Heal’s Delivery Area
2-3 weeks outside Heal’s Delivery Area
Orders Under £1000 £50 1-2 Weeks in Heal’s Delivery Area
2-3 weeks outside Heal’s Delivery Area
International Delivery Any From £8.95 2-5 working days


Please note to save you time and money, we group multiple orders into one delivery batch once we have received all of your items. Delivery times stated above do not take into account the lead times for individual products.

 

Delivery Types

Parcel

For smaller or lightweight items Heal’s delivers via a chosen third party carrier. By providing your email and mobile number, our courier can send parcel tracking and delivery information direct to your phone.

Parcel items are delivered Monday to Friday within take 2-5 working days of despatch from Heal’s with those over £50 delivered free of charge.

Specialist

To ensure your purchase arrives safely to your door, delicate, fragile or non-standard items are delivered via a specialist third party carrier.

Specialist items are delivered Monday to Friday. Orders will take 5-10 working days once despatched from Heal’s, with those over £500 delivered free of charge.

Furniture

To transport furniture and bulky items, Heal’s has its own dedicated delivery service using an online booking system that lets you pick a time and date to suit your schedule. Following this, we will call to arrange a convenient delivery date.

Our designated delivery area in and around the South East is scheduled by postcode, meaning that certain areas will be delivered to on specific days. This stretches to within the M25 with any orders placed outside of this area delivered via our chosen third party courier who will arrange and oversee the delivery of your order.



We also operate on AM or PM delivery slots and, while we cannot specify an exact time, our team will call you when we’re an hour away. For a number of items, our specially trained team also offer assembly on arrival and will deliver to your room of choice (some items may vary).

Delivery times are included within the lead time of each product, however, orders placed outside of Heal’s delivery area will be transported via our third party partners and may take slightly longer.

Furniture items are delivered Monday to Saturday 8am-6pm. Orders over £1000 are delivered free of charge with the option of Saturday delivery available for an additional £50.

Click & Collect

If would like to place your order online for collection in-store, you can now do so via Click & Collect - a free, optional service open to all parcel orders placed online.

Items ordered via Click & Collect are delivered to your nominated store Monday to Thursday, with orders placed before 12pm delivered within 3 to 5 working days. You will be notified once your goods are dispatched and be able to track when your order is ready for collection.

To find out more about this service visit our Click & Collect page.


When will my order be ready?

As a number of our items are made to order, please check each individual product for the estimated lead time. The different status options are explained below:

In Stock The item is in stock and will be delivered within the period stated
Awaiting Stock This item is on order, and the estimated lead time will be clearly stated. Once you place your order, the item will be reserved for you.
Special Order This item is made to order. The item lead time will be indicated on each individual product
Out of Stock We are currently out of stock of this item. Please contact our Customer Service team to be notified when an item is back in stock

Please note that lead times quoted are given in good faith. They are based on the best available information from our suppliers at the time of purchase. Where any delay occurs we will notify you by email at the earliest opportunity.


Is there anything I need to know before ordering furniture?

For a simple, stress free delivery, please refer to our access guidelines prior to placing your order. If it is a large item of furniture we will contact you before processing your order to confirm access.

We regret that we cannot deliver items past the second floor unless appropriate lift access is available. We also ask that you consider the following factors that may prevent us from completing a standard delivery:

  • Red routes and parking restrictions
  • Delivery vehicle size restrictions
  • Suitable access to the property
  • Restricted access into the property due to the size of the ground floor entrance
  • Restricted access within the property to the intended delivery location

Such factors may require alternative delivery methods for which, in most cases, there is an additional charge. If you have any concerns regarding delivery, please contact us on 0207 896 7451.

Any costs incurred affecting delivery will not be the responsibility of Heal’s i.e. door or window removal etc.

Do you deliver internationally?

Yes, we do deliver to mainland Europe (this excludes all BFPO addresses). All eligible products are clearly marked with an International Delivery logo.

Unfortunately, we are unable to deliver all products listed on our website internationally for various reasons such as warranties, logistics and legal reasons. If you would like us to deliver to a port or shipping company of your choice, please get in touch on 0207 896 7451 to discuss your options.

Details of our international delivery prices are stated below:

Republic of Ireland, France, Germany, Holland, Belgium, Luxembourg, Monaco £14.95 2- 5 working days
Austria, Czech republic, Denmark, Poland £14.95 2- 5 working days
Spain, Italy, Portugal, Sweden £14.95 2- 5 working days
Finland £14.95 2- 5 working days

While we offer delivery for parcel items across mainland Europe, we are unable to coordinate item returns. It is the customer’s responsibility to organise international returns including payment for any delivery charges incurred.

To receive a Return Material Authorisation (RMA) number and arrange your return, contact our customer services team on 0207 896 7451.

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