Terms and Conditions
The items available in the sale are discontinued lines, customer returns or ex-display. Some items will be brand new, while others may have imperfections and damage. The discount from the usual RRP reflects the condition of the item. It is the customer's responsibility to check the condition of the product carefully to ensure they are happy before making a purchase.
It is important to note that all items available in Heal’s clearance sales are subject to different terms and conditions than orders placed in-store and online. All items are sold as seen, with known faults, and are non-returnable. This does not affect your statutory rights.
Orders and Payments
Full payment in person is required to secure any item. Clearance items cannot be reserved or paid for remotely.
A paper order copy of this sales note will remain in Heal’s Head Office until such time as we deem it suitable to destroy it. We will take all reasonable steps to ensure all information remains confidential.
All items are sold as seen with known faults and are non-returnable. Once payment has been made, we will not accept cancellations or returns.
We retain the right to cancel the sale at any time until the item is collected or delivered successfully to your home. In the highly unlikely event that this is necessary, we will refund you in full using the payment method used at point of sale.
Collection and Delivery
Customers are encouraged to take items home with them on the day of the sale. Collection can be made immediately after payment and team members will be on-hand to assist in packing and loading sold items.
Once an item is loaded into a customer's vehicle, Heal’s will not be liable for any further damage or faults caused.
Heal’s does not offer a delivery service on clearance items, but we will aim to have a representative from a third-party delivery company present at the sale. Arrangements for the delivery and payment can be made directly with the carrier. Heal’s will not accept responsibility for any loss or damage to goods, or property, however they are caused through delivery arrangements between the customer and carriers.
The customer is responsible for ensuring that access to the address is suitable for their chosen goods (for example, a doorway is large enough, sufficient space to manoeuvre the product through the property, where a delivery company is appointed that the road is accessible to a delivery van and there is provision of the required parking permits). We will not accept returns on the grounds of access issues.
Please ensure you are aware of the natural characteristics of the materials in the construction of your furniture, how to care for your products and the normal ageing process. Sales teams will be able to provide you with more details on how to care for your furniture.