Customer Support Advisor

The Role: Customer Support Advisor

Reports To: Customer Service Manager

Location: Head Office

Department: Customer Service

Contract Type: Permanent

Hours of Work: Full Time

Heal’s has been designing, making and selling quality furniture for more than two centuries. Starting out as bed-makers in 1810, Heal’s has been at the forefront of some of the most influential interior design trends of the past 150 years, from Arts and Crafts in the 1890s to Bauhaus Modernism in the 1930s and the Scandinavian Design wave of the 1950s.

The people at Heal’s are as passionate today as they’ve always been about pushing the boundaries of outstanding contemporary design.

The Home of Design since 1810, Heal’s still champions core values of Good Design, Well Made, and simple and honest Craftsmanship.

We have an exciting opportunity for an individual to join our fantastic customer support department, based in our Head Office in Central London.

The key focus of the role is to support and help our customers resolve their queries. Due to the huge range of furniture and different products we sell, no two queries are the same so we can guarantee you will not be bored. We are passionate about providing our customers with brilliant service, so we are only interested in bringing in the very best people.

You must share our passion for providing outstanding customer service, be ridiculously happy and positive and have both excellent telephone and English written skills.

The role requires strong computer skills, excellent communication skills, ability to use initiative and previous administrative experience or customer service experience

This role will be hybrid and include working from home 

So why apply? - You will be joining a great team, working for a fabulous brand, in a brilliant location on Tottenham Court Road. The core hours are normal office hours Monday to Friday, with some occasional weekend working during our peak trading times