Update on Customer
Deliveries

 

Status as of 1st May

We are pleased to report excellent progress on our furniture deliveries and warehousing, less than two weeks after our partner, Home & Retail Group, suddenly collapsed.

We took control of Home & Retail’s main warehouse as soon as we were able and have now been processing furniture orders for over a week. We also struck agreements with new furniture delivery partners and these have been contacting as many customers as they can to arrange deliveries. We’ve been working through our backlog at great pace and expect to be back to normal on furniture within days.

We do still, however, have some issues to resolve with larger non-furniture items, such as rugs and mirrors, which were stored in another of Home & Retail’s warehouses. We have managed to access this stock and are in the process of transferring it to our new location so we can despatch it.

Many orders, including almost all orders placed now, will be largely unaffected by the disruption. If you are, however, concerned about the status of an existing order or even about placing a new order please email us at [email protected]heals.co.uk.

Please note – The issues with Home & Retail do not affect the vast majority of orders for homewares and fabrics which are sourced and despatched from our own warehouse in London.

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