Click & Collect
Order Online, Collect In Store For Free
Tired of waiting for the postman to knock? Our free Click & Collect service lets you pick up your order in-store at a time that suits you. Easy to use and absolutely free of charge, this service is valid for all parcel orders placed online. Order before 2pm Monday to Thursday and collect in-store within 3-5 working days.
How does it work?
Order any In Stock item and we’ll have it delivered to your chosen Heal’s store ready for you to collect.
Available for collection seven days a week within our allocated store opening times.
We will send you an email once the item has arrived at store. Please consider delivery times and stock levels when placing your order - the delivery to store is fulfilled with our parcel carrier.
Which items qualify for Click & Collect?
Click & Collect is a free, optional service open to all parcel orders placed online.
To find out which items are eligible for this service, simply click the Click & Collect tab on the product page. For more information on which items qualify for parcel delivery, please see our Delivery page.
Should you wish to collect specialist or furniture items from store then please call us on 03332121915.
When can I pick up my order?
We will send you an email once your order has arrived in-store and is ready for collection.
Please do not come in to pick up your order until you have received this email as it may still be being prepared.
Where do I collect my order?
When placing your order, you will be given the option of which store you would like to collect the item.
All Click & Collect locations are clearly labelled in-store, however, if you have any trouble just ask one of our friendly design consultants.
Who can collect my order?
To prevent fraud, we insist that you collect your order in person.Please make sure that you bring some form of receipt, preferably a print out of your order confirmation email, along with valid ID.
What if I forget to collect?
All Click & Collect orders will be held at your selected Heal’s store for up to 10 days.
Orders not collected within this time will be cancelled with the item price refunded minus a £6.95 handling charge.