Delivery

Delivery Overview

We offer a range of delivery options depending on the size and type of item you order. This includes home delivery services as well as Click & Collect for smaller items.

The delivery type available for each product is shown on the relevant product page.

For a full breakdown of delivery timescales, please see the table below. These apply to UK mainland postcodes only.


Delivery Type Order Value Delivery Charge How Long It Takes (once order is in stock)
Parcel Delivery Over £100 Free 2–3 working days
Under £100 £6
Specialist Delivery Over £500 Free Date normally offered within 2 weeks
Under £500 £29
Furniture Delivery Over £5,000 Free Date normally offered within 2 weeks
Under £5,000 £79


  • Some out-of-area postcodes may take longer – for details, contact cservices@heals.co.uk
  • Saturday deliveries are available for most London postcodes only
  • If you order multiple items with different delivery types, they may arrive separately. You will not be charged additional delivery fees


Delivery Options

Parcel Delivery

For smaller or lightweight items, delivered via a trusted third-party courier.

  • Delivery: Monday to Friday
  • Timescale: Typically 2–3 working days from dispatch
  • Tracking: Provided via SMS if a mobile number is supplied
  • Cost: Free on orders over £100


Click & Collect (Parcel Items)

For eligible smaller items, you can choose to have your order delivered to a Heal's store for collection.

  • Free of charge
  • Typically available within 2-3 working days (may be quicker if already in store)
  • Available during store opening hours

You will receive an email once your order has arrived in store. Please wait for this confirmation before travelling to collect.

Eligibility is shown on the product page. For larger items, store collection may be possible in some cases—please contact 0333 212 1915.


Specialist Delivery (One-Man Service)

For delicate or smaller furniture items that do not require assembly.

  • Delivery: Monday to Saturday, 7am–6pm (Saturday limited to London)
  • Scheduling: Our delivery partner will contact you to arrange a date (usually within 14 days)
  • Cost: Free on orders over £500

Please note:

  • Cancellations within 48 hours: £29 failed delivery charge
  • Missed deliveries: £29 charge
  • Returns (non-damaged items): £29 collection charge


Furniture Delivery (Two-Man Service)

For larger furniture and bulky items.

  • Delivery: Monday to Saturday, 7am–6pm (Saturday limited to London)
  • Scheduling: Delivery date offered within 14 days of availability
  • Time slot: Two-hour window provided the day before delivery
  • Cost: Free on orders over £5,000

Service includes:

  • Delivery to room of choice (up to second floor)
  • Assembly (where required)
  • Packaging removal

Please note:

  • Cancellations within 48 hours: £79 failed delivery charge
  • Missed deliveries: £79 charge
  • Refused delivery (non-damaged items): £150 removal charge


Preparing for Furniture Delivery

To ensure a smooth delivery, please consider the following before ordering:

We cannot deliver above the second floor without lift access (additional £15 per floor thereafter)

Check for:

    • Parking restrictions or red routes
    • Vehicle access limitations
    • Narrow entrances, staircases or internal access
    • Space for assembly

Additional delivery methods or charges may apply in some cases.
If unsure, contact us on 0333 212 1915.

Any costs required to enable delivery (e.g. removing doors or windows) are not the responsibility of Heal's.


Access & Measuring Guide

We recommend measuring carefully to ensure your furniture fits both your space and the delivery route.

How to Measure

1. Measure your furniture
Check dimensions on the product page and ensure they are smaller than your available space. Check length, width, depth and calculate the corner-to-corner distance of the largest surface. To find the corner-to-corner distance, multiply the length by itself and the width by itself. Add those two answers together, then use a calculator to find the square root of the total.

2. Measure the delivery route
Include hallways, staircases, landings and lifts. Measure doorways and lift interiors. Check Height and width, and calculate the corner-to-corner distance using the same method outlined above.

3. Measure your space
Ensure there is room for the item, including clearance for doors, drawers and movement.

A helpful tip: mark out furniture dimensions on the floor using tape or paper. Allow at least 60cm clearance around dining tables.



Important Information

  • We cannot deliver above the second floor without suitable lift access. Delivery charges are non-refundable if delivery fails due to access issues. This guide does not guarantee delivery success.


Delivery FAQs

When will my order be ready?

Some items are made to order. Please check the product page for lead times.

In Stock The item is in stock and will be delivered within the period stated
Awaiting Stock This item is on order, and the estimated lead time will be clearly stated. Once you place your order, the item will be reserved for you
Special Order This item is made to order. The item lead time will be indicated on each individual product
Out of Stock We are currently out of stock of this item. Please contact our Customer Service team to be notified when an item is back in stock


Lead times are estimates based on supplier information. If delays occur, we will notify you by email.


What happens on delivery?

You (or an appointed adult) must inspect items and sign the delivery note.

Any issues (damage, missing items, defects) must be reported within 48 hours. After this time, Heal's cannot be held responsible.


Do you deliver internationally?

Unfortunately, we do not deliver outside the United Kingdom. As an alternative, we can deliver your order to a shipping or forwarding company of your choice anywhere within the UK, and your chosen shipping company can then deliver the order to your location.

Forward 2 me are currently offering Heal’s customers 10% off their first shipping charge with the code ‘HEALS10’. For larger furniture items, please contact our telesales team who can provide details of international shippers.

Please contact our Sales Department on 0333 212 1915, who will be happy to assist you further and discuss available options.


Collecting Your Order (Click & Collect)

What do I need to bring?

To prevent fraud, please bring:

  • Your order confirmation (email preferred)
  • Valid ID (e.g. payment card)


What if I don't collect my order?

Orders are held in store for 10 days. After this, they will be returned and refunded.

If you need more time, please contact your chosen store.


Returns & Exchanges

For full details, please see our Returns & Exchanges page.