Heal's Price Promise

 

Price Match Guarantee

We pledge to offer the same price if you find the same product for less elsewhere.

If you find the same product for less elsewhere – whether online or in-store – we pledge to match the price. Even if it’s in a sale. Even if you’ve already bought it. Not many stores will tell you to do your research, but we’re so confident in offering our customers the best price, quality and service, that’s exactly what we’re encouraging you to do.  

It’s a promise that you’ll always be able to shop our products at the best price. This includes all branded and Heal's own products.

Submit a Price Match request

Found a product for less elsewhere? Make a Price Match request by emailing cservices@heals.co.uk, calling 0333 212 1915 or speaking to a colleague in-store.


Terms & Conditions

  • The product must be identical in condition, size, colour and other relevant variants.
  • Product must be from a comparable authorised UK retailer. This does not include third-party sellers, auction sites or stores (including websites) outside the UK.
  • Total price must take into account delivery, postage, warranty, fitting and installation charges where applicable. We will match only against the advertised price offered by the competitor (i.e., this does not include additional promotional activities such as loyalty card points and cashback schemes).
  • A request must be made within seven days of purchase and before delivery of products.
  • Products that have been ordered using Interest-Free Credit are excluded from our Price Match Guarantee, as are clearance and ex-display pieces.
  • The decision of the store manager or customer support advisor is final.

 

 

Lowest Price Guarantee

Designed exclusively for Heal's, these pieces are made to the highest quality standards and at the lowest price possible to you.

We're so proud of them that we will NEVER reduce their price or include them in ANY of our Sales or Offers. If we do, we'll refund you the difference.


Ranges included:

Brunel furniture range – shop Brunel


Terms & Conditions

  • The Price Guarantee applies only to items displaying the Price Guarantee offer message on their product detail page online or at point of sale in store. Items that do not display the Price Guarantee offer message are not eligible.
  • The Price Guarantee applies only to new items sold by Heal's on the websitewww.heals.com and within Heal's retail shops in the UK. It does not apply to purchases made from third-party sellers or any other website. It does not apply to sales of shop-soiled items or ex display.
  • If the price of an item on the Price Guarantee drops below the price you were charged between the date of your order and the following 12 months you can bring your receipt into a Heal's store during the period of the additional offer and the price difference will be credited back to you on the card originally used for payment.
  • The Price Guarantee does not apply in the case of mispricing, or to orders cancelled by us in accordance with our standard Terms and Conditions. Our sale of products to you is subject to our standard Terms and Conditions
  • Bundle offers, such as promotional discounts applied when items are purchased in multiples, are excluded from the Price Guarantee.