Warranty

 

Heal’s Guarantees & Warranties

From sofas and tables to beds and chairs, our furniture is made to last. However, for added peace of mind, we offer a range of guarantees and warranty options.



Our Guarantees

Lifetime Guarantee

We’re so confident in the quality of our Heal’s branded sofas that we offer a lifetime guarantee on their frames, along with a one-year warranty on stitching and upholstery — giving you lasting comfort and complete peace of mind.

Our lifetime frame guarantee applies to Heal’s branded sofas. Sofa beds, upholstered beds and divans and designs incorporating mechanisms (including swivel, recliner or lift functions) are covered by a six-year warranty.


100 Night Comfort Guarantee

Choosing the right mattress matters. With our 100-night comfort guarantee, you can rest easy knowing you’ve made the right choice.

Try your mattress for at least 30 nights. If it’s not right, exchange it once for a different tension of the same model and size at no extra cost. You can also upgrade to a different model by paying the difference.

Applies to mattresses purchased in-store following advice from a Heal’s sleep specialist.


Lighting Guarantees

Heal’s own-brand LED lighting: 5-year guarantee

Heal’s own-brand lighting: 2-year guarantee


Manufacturer warranties

For other brands, manufacturer warranties apply (e.g. Vispring mattresses, Anglepoise lamps).

For full details, please contact our Customer Service Team.



Furniture Protection with Castelan

For additional protection, we partner with Castelan Furniture Protection to offer a PremierCare plan.


What’s Covered

PremierCare protects a wide range of furniture, including beds, mattresses, sofas, cabinets, tables and chairs.

Accidental staining
Covers common household spills such as:

  • Food and drink (including wine, coffee, juice and sauces)
  • Cosmetics and toiletries
  • Dye transfer (e.g. from clothing)
  • Household substances (e.g. oils, glue, paint)
  • Pet and human bodily fluids

Accidental damage
Includes:

  • Rips, tears and burns
  • Scratches, dents and chips
  • Glass, stone or marble breakage
  • Structural damage (including frames)
  • Pet and transit damage

If an item cannot be repaired, it may be replaced or a credit note issued for the original purchase value.


How It Works

If an accident occurs:

Contact Castelan’s expert team. They’ll advise on the best solution — from at-home care to repair or replacement.

You can make unlimited claims over a 5-year period


What’s Not Covered

While comprehensive, the policy does not cover:

  • General wear and tear
  • Deliberate or misuse damage
  • Sunlight damage or gradual deterioration
  • Commercial use
  • Furniture taken outside the UK


Making a Claim

Alternatively, speak to our Customer Service Team for guidance.


Important Information

This page outlines the key benefits of our furniture protection, but it does not cover every eventuality. It’s important that you receive and carefully read the following documents before purchasing, as they contain full details of your policy, including cover, exclusions and your rights.

Insurance Product Information Document (IPID)

The IPID provides a clear summary of the main features of the insurance, including what is covered, key exclusions and other important information. You should read this before purchasing and keep a copy for your records.

Terms & Conditions

These set out the full terms of your insurance policy, including detailed information on cover, exclusions and how to make a claim. You should read these carefully to ensure the policy is right for you. These will be provided following delivery of your furniture.

Cancellation

You have the right to cancel your insurance within 14 days of receiving your policy documents and receive a full refund. Full details of your cancellation rights can be found in your policy documentation.

Administration & Insurance

Policies are arranged and administered by Castelan Limited. Full details of the insurer, as well as further information about Castelan, can be found in the IPID and Terms & Conditions.

Your Data

When you purchase furniture protection, your information is shared with the scheme administrator and insurer for the purposes of arranging and administering your policy and handling any claims. Further details on how your data is used can be found in the policy documents and the providers’ privacy notices.


Need Help?

If you have any questions, our team will be happy to help — just speak to a sales advisor or contact customer services.