Onda LED Long Pendant Light

• Clean with a soft dry cloth only.
• Always switch off the electricity before cleaning.
• Do not use polishing agents, water or abrasive materials when cleaning.
• Ensure the dimmer or dimmer system is compatible with electronics transformers and LED chip on board (COB).
• Dimmer switches and systems must dim down to 0 watts, some of our single lights are only 4.8 Watts, if the dimmer only dims down to 10 watts for example it will not dim or may flicker.
• We understand that our products work with both leading and trailing edge dimmer switches and systems. However, we have been advised that they are better with trailing edge.
• Please note dimmer switches and systems that are not compliant to the above points may damage the transformers in our products or not dim the products properly.
• Heal's LED ranges are certified to last 30-50,000 hours and most parts can be replaced easily by an electrician, or recycled at the end of their lifespan.
• Need some help? Read our buying guide: Lighting buying guide.
• Visit the Heal's blog for the latest styling, design and tips.

We use DPD courier service for most of our orders. Once they've picked up your order from us, we'll send you a tracking link by email. They offer a one-hour slot and the opportunity to switch it if not convenient.  

You can read more about our delivery services here. 

We offer hassle-free returns and all online parcel orders can be returned within 14 days of delivery, regardless of reason. 

Contact us on cservices@heals.com to arrange your return. All orders can be returned to any of our stores. 

For more details, you can read our returns policy here.