Customer Support Advisor (12month FTC) - Head Office (35 hours)
Job Details
The Role: Customer Support Advisor
Location: Head Office, London
Department: Customer Support
Contract Type: 12 month Fixed Term
Hours of Work: 35 hours
About Heal’s
For over 200 years, Heal's has been at the forefront of exceptional furniture and home design. Founded in 1810 as a family of skilled bed-makers, we've played a defining role in shaping some of the world's most influential design movements—from the Arts and Crafts movement and Bauhaus Modernism to the iconic Scandinavian style.
Today, our passion for timeless, contemporary design remains as strong as ever. As the Home of Design since 1810, we continue to champion our founding values of Good Design, Well Made, and Honest Craftsmanship, curating beautifully designed furniture and home accessories that inspire and stand the test of time.
At Heal's, we're proud of our heritage, but we're equally excited about the future. We're looking for people who share our passion for quality, creativity, and delivering an exceptional customer experience to help shape the next chapter of our story.
About the role
We have an exciting opportunity for an individual to join our fantastic customer support department, based in our Head Office in Central London. This position is a Maternity cover, fixed term contract from December 2026 until November 2027.
The Key focus of the role is to support and help our customers resolve their queries. Due to the huge range of furniture and different products we sell, no two queries are the same so we can guarantee you will not be bored. We are passionate about providing our customers with brilliant service, so we are only interested in bringing in the very best people.
What you will bring
You must share our passion for providing outstanding customer service, be ridiculously happy and positive and have both excellent telephone and English written skills.
The role requires strong computer skills, excellent communication skills, ability to use initiative and previous administrative experience or customer service experience
So why apply? - You will be joining a great team, working for a fabulous brand, in a brilliant location on Tottenham Court Road. The core hours are 9am to 5pm, Monday to Friday.
Salary: £23,500pa
Hours: 35 hours over 5 days
Location: 196 Tottenham Court Road, W1T
Hybrid working
To apply, please send your CV with a covering letter.
