Assistant Store Manager - TCR (37.5 hours)
Job Details
The Role: Assistant Store Manager
Location: London (Flagship Store)
Department: Management
Contract Type: Permanent
Hours of Work: 37.5 hours
About Heal’s
For over 200 years, Heal's has been at the forefront of exceptional furniture and home design. Founded in 1810 as a family of skilled bed-makers, we've played a defining role in shaping some of the world's most influential design movements—from the Arts and Crafts movement and Bauhaus Modernism to the iconic Scandinavian style.
Today, our passion for timeless, contemporary design remains as strong as ever. As the Home of Design since 1810, we continue to champion our founding values of Good Design, Well Made, and Honest Craftsmanship, curating beautifully designed furniture and home accessories that inspire and stand the test of time.
At Heal's, we're proud of our heritage, but we're equally excited about the future. We're looking for people who share our passion for quality, creativity, and delivering an exceptional customer experience to help shape the next chapter of our story.
About the role
We’re looking for an Assistant Store Manager to join the Heal’s team at our Flagship Store in Central London, to help deliver an exceptional customer experience while driving commercial performance.
Working closely with the Store Manager, you’ll lead and inspire the team, maximise sales, maintain high operational standards and bring the Heal’s brand to life on the shop floor. You’ll also take ownership of the Sleep Department, ensuring strong performance and an outstanding customer journey.
What you’ll be responsible for
· Drive sales, conversion and average transaction value, achieving commercial targets.
· Lead, coach and develop a high-performing, customer-focused team.
· Create a strong selling culture, maximising opportunities through product knowledge, link selling and exceptional service.
· Deliver engaging customer experiences and resolve customer queries or complaints effectively.
· Oversee the Sleep Department, supporting its sales, service and operational performance.
· Manage stock, merchandising, loss prevention and inventory accuracy.
· Support workforce planning, recruitment, performance management and team development.
· Monitor business performance, costs and market activity to identify opportunities.
· Maintain excellent store standards, compliance and operational processes.
· Support store events, launches, promotions and wider business initiatives.
What you will bring
· Proven experience in a retail leadership or management role.
· A commercially driven mindset with a strong focus on achieving results.
· Excellent customer service and people leadership skills.
· A confident coach who can motivate and develop others.
· Strong organisation, communication and analytical skills.
· The ability to balance sales, people, customer experience and operational priorities.
· A genuine passion for design, interiors and the Heal’s brand is highly desirable.
To apply, please send your CV with a covering letter.
