Cookie & Privacy Policy

Heal's Privacy Policy

The purpose of this statement is to set out how we use personal information we may obtain about you. By registering as a user of the services provided by Heal's and by using the Heal's web site generally you agree to this use.

1. When you register and use this site you will be asked to provide certain information such as your contact details. We will store this data and hold it on computers or otherwise. We will use this data to fulfil our agreement with you.

2. We may use the information you provide:

  • To register you with our website and to administer our website services.
  • For assessment and analysis (e.g. market, customer and product analysis) to enable us to review, develop and improve the services we offer and to enable us to provide you and other customers with relevant information through our marketing programme. We may use your information to make decisions about you using computerised technology, for example, automatically selecting products or services, that we think will interest you from the information we have. We may inform you (by email, mail or otherwise) about products and services that we consider may be of interest to you. If you do not wish Heal's to use your information for marketing purposes, please tick the opt-out box provided when registering.
  • We do occasionally make names and addresses (but never email addresses) available to companies whose products we think may interest you, unless you have told us not to. If you do not wish to receive such offers please email [email protected] with 'unsubscribe to 3rd party' in the subject field.
  • For the prevention and detection of fraud.
  • To administer any prize draws or competitions you may enter, including sharing data such as names and email addresses with our strategic partners

3. If at a later date you wish to opt out of receiving marketing information from Heal's, you can unsubscribe by sending an email to [email protected] with 'unsubscribe' in the subject field.

4. We may give information about you to the following, who may use it for the same purposes as set out above:

  • To employees and agents of Heal's to administer any accounts, products and services provided to you by Heal's now or in the future.
  • Agents who profile your data so that we can tailor the goods/services we offer to your specific needs.

We may also disclose your information:

  • To anyone to whom we transfer or may transfer our rights and duties under our agreement with you.
  • If we have a duty to do so or if the law allows us to do so.

5. In order that we can monitor and improve the site, we may gather certain information about you when you use it, including details of your domain name and IP address, operating system, browser version and the website you visited prior to our site.

6. New technologies are emerging on the Internet that help us to deliver customised visitor experiences. In particular, there is a technology called 'cookies', which may be used by us to provide you with customised information from our website. A cookie is an element of data that a website can send to your browser, which may then store it on your system. Cookies allow us to understand who has seen which pages and advertisements, to determine how frequently particular pages are visited and to determine the most popular areas of our website. Cookies also allow us to make our website more user friendly by, for example, allowing us to save your password so that you do not have to re-enter it every time you visit our website. We use cookies so that we can give you a better experience when you return to our website. Most web browsers automatically accept cookies. You do not have to accept cookies, and you should read the information that came with your browser software to see how you can set up your browser to notify you when you receive a cookie. This will give you the opportunity to decide whether to accept it.

7. We may supplement the information you provide us with information we receive from third parties.

8. We endeavour to take all reasonable steps to protect your personal details. However, we cannot guarantee the security of any data you disclose online. You accept the inherent security risks of providing information and dealing online over the Internet and will not hold us responsible for any breach of security unless this is due to our negligence or willful default.

9. You have the right to see personal data (as defined in the Data Protection Act) we keep about you - upon receipt of a written request and payment of a fee of £10. If you are concerned that any of the information we hold on you is incorrect please contact us.

10. Please note that any products and services are supplied subject to our standard terms and conditions. If you have any comments or queries in connection with our privacy policy, please email us at [email protected]


Heal's Cookie Policy

Cookies are very small pieces of information that are created then stored on your computer, smart phone or tablet when you visit certain web pages. At Heal's, we use cookies to speed up and personalise your browsing experience. For example, we use cookies if you have visited our website before, keep track of what you have in your basket and tailor product recommendations to help with your purchasing decisions.
As part of Heal's commitment to comply with recent legislation changes, and to ensure that we are absolutely clear about your privacy when using our website, we have detailed full information on cookies and how we use them on heals.co.uk

Cookies & how they affect you

Completely harmless to your computer, cookies don't store personally identifiable information such as name, address or payment details, but they do provide us with encrypted information to help improve your experience of the site. For example, they help us to identify errors, suggest related and recommended products and allow you to connect with social media sites such as Facebook, Twitter, Google+ and Pinterest.

There are four types of cookies:

  • Strictly necessary cookies
  • Performance cookies
  • Functionality cookies
  • Targeting or advertising cookies

A list of all the cookies used on the Website by category is set out below.

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