Concierge - TCR (37.5 hours)
Job Details
The Role: Concierge
Location: London (Flagship Store)
Department: TCR
Contract Type: Permanent
Hours of Work: 37.5 hours/ 5 days Flexible
About Heal’s
For over 200 years, Heal's has been at the forefront of exceptional furniture and home design. Founded in 1810 as a family of skilled bed-makers, we've played a defining role in shaping some of the world's most influential design movements—from the Arts and Crafts movement and Bauhaus Modernism to the iconic Scandinavian style.
Today, our passion for timeless, contemporary design remains as strong as ever. As the Home of Design since 1810, we continue to champion our founding values of Good Design, Well Made, and Honest Craftsmanship, curating beautifully designed furniture and home accessories that inspire and stand the test of time.
At Heal's, we're proud of our heritage, but we're equally excited about the future. We're looking for people who share our passion for quality, creativity, and delivering an exceptional customer experience to help shape the next chapter of our story.
About the role
We have an exciting new Concierge role for our Flagship store. This position is full time and requires the candidate to be fully flexible.
As Concierge, you will be the first and last impression of Heal's store. You are responsible for delivering a warm, professional and memorable welcome to every customer entering the store while bringing the Heal's brand, heritage and culture to life.
Acting as a host, guide and brand ambassador, you will ensure customers receive an exceptional experience throughout their visit, helping customers navigate the store, promoting activations and events, supporting the Trade and Interior Design Services teams, and creating meaningful customer connections.
You will play a key role in positioning Heal's Tottenham Court Road as a destination for design, whilst providing valuable customer insights and feedback to the Store Management team to support commercial decision-making, customer experience improvements and future business opportunities.
What you will bring
The ideal candidate will demonstrate:
- Outstanding customer service and hospitality skills
- Confident and engaging communicator
- Passion for design, interiors and the Heal's brand
- Professional, friendly and welcoming manner
- Strong organisational and administrative skills
- Ability to build rapport quickly with a diverse range of customers
- Ability to work independently and use initiative
- Comfortable gathering and communicating customer feedback and insights
- Flexible approach to working hours, including weekends and evenings
- Luxury retail, hospitality or customer service experience is desirable
- Interest in architecture, interiors or furniture design is desirable
- Experience in hosting events or customer experiences is desirable
- Knowledge of London design and cultural destination is desirable
- Experience using appointment booking systems or customer relationship management tools is desirable
To apply, please send your CV with a covering letter.
